Privacy Policy
Scope and Purpose
This Policy governs how we collect, use, disclose, and protect your personal data when you access our website or services. It applies to all interactions, including browsing, purchasing, subscribing, and support inquiries. Our goal is to maintain transparency and trust in our data practices. By using our Services, you consent to the collection and processing of your data as described herein.
Information Categories
We collect identifiers (e.g., name, email, phone), technical data (e.g., IP, browser type), and transaction details (e.g., purchase history). Additional information may include marketing preferences and demographic data you provide. We do not collect government-issued identifiers or sensitive biometric data. Aggregate and anonymized data may be derived for reporting and analytics.
Collection Methods
Data is obtained directly when you fill out forms, register for events, or communicate with our team. Automated tools such as cookies, pixels, and server logs capture technical and usage information. We may also collect data from publicly available sources to verify and update your contact details. No personal data is scraped from social media without your consent.
Use of Personal Data
We use your information to deliver requested services, manage subscriptions, and send relevant updates. Marketing communications are sent only if you opt in and can be unsubscribed via email or account settings. We analyze usage patterns to improve our platform’s functionality and content. Customer support interactions may be recorded for quality assurance.
Legal Grounds for Processing
Our processing activities are based on contractual necessity, user consent, legitimate business interests, and legal compliance. Consent is obtained through clear opt-in mechanisms for newsletters and promotional offers. Contractual processing covers order fulfillment, billing, and warranty services. We preserve data to meet regulatory retention requirements.
Disclosure to Third Parties
We share information with service providers who perform functions on our behalf, such as hosting, payment gateways, and CRM platforms. These partners are contractually obligated to maintain confidentiality and implement adequate security measures. We may disclose data to comply with subpoenas, court orders, or other legal processes. In the event of corporate restructuring, your personal data will transfer to any successor entity.
Tracking Technologies
Our Services employ first- and third-party cookies, web beacons, and SDKs to collect browsing and engagement metrics. You can control cookie usage via browser settings or consent management tools. Disabling functional cookies may impair site performance or limit certain features. For information on each cookie type and retention period, see our Cookie Policy page.
Data Retention and Disposal
We retain personal data only as long as necessary to fulfill the purposes outlined in this Policy or comply with legal requirements. Upon expiration of the retention period, data is securely deleted or irreversibly anonymized. Backup media are purged in accordance with our data retention schedule. Special categories of data (e.g., dispute records) may have extended retention obligations.
Security Practices
We use industry-standard security measures, including TLS encryption, firewalls, intrusion detection systems, and access controls. Regular vulnerability assessments and penetration tests are conducted to identify and remediate risks. Staff receive ongoing security awareness training. However, no electronic transmission over the Internet is entirely secure; therefore, absolute protection cannot be guaranteed.
Your Rights and Choices
Depending on your jurisdiction, you may request access to, correction of, deletion of, or restriction on the processing of your personal data. You can withdraw consent at any time for marketing communications without affecting processing for other legal bases. To exercise these rights with a detailed description of your request. We will verify your identity before processing any requests.
Children and Minors
Our Services are intended for users aged 18 and older. We do not knowingly collect data from minors, nor do we target individuals under 18. If you believe we have inadvertently collected information from a minor, please contact us to have it removed. Parental requests will be handled promptly and in accordance with applicable laws.
International Transfers
Your data may be transferred to and processed in countries outside your residence, including the United States and European Union. We ensure such transfers are protected by appropriate safeguards, such as standard contractual clauses or adequacy decisions. By using our Services, you consent to these cross-border transfers. You may obtain a copy of these safeguards by contacting us.
Updates to This Policy
We may revise this Policy to reflect changes in our practices, regulatory developments, or emerging technologies. We will post the updated Policy on our website with the revision date. Significant changes will be communicated via email or prominent website notices. Continued use after an update implies acceptance of the revised Policy.
Contact and Complaints
For privacy inquiries or complaints, reach out to our Privacy Team. We aim to acknowledge all requests within 10 business days and resolve them promptly. If you are unsatisfied with our response, you have the right to lodge a complaint with your local supervisory authority. Our full contact details are available on the Contact Us page.
